AI-Driven Product Design Leader with two decades of experience owning UX strategy, governance, and experience architecture across large-scale, AI-powered platforms. I operate at the system level-setting decision frameworks, standards, and interaction models that align research, design, product, and data teams to execute at scale. These systems drove +32% AI module engagement, −25% time-to-resolution, and +45% recommendation adoption across production AI workflows. I managed cross-functional teams from discovery through GTM, build scalable design systems, and translate complex ML-driven outputs into explainable, action-ready experiences. Previously at Apple, Cisco, ADP, MGM, and City National Bank.
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